ConsoleTuner

I just received my new Titan 2 today. I read the directions to download the latest firmware. My computer detected the device all the lights were lighting. When it came to install the firmware, I kept getting errors. I uninstalled/reinstalled, tried different ports. I even tried on a different computer and the titan 2 was still unrecognizable. Any idea on how I should fix this problem? should I return?

Please try reflash the device’s firmware: before connect the Titan Two to the computer via the PROG port, press and hold both buttons and only then connect it to your computer. The device should enter in programming mode, showing P on the display, allowing redo the firmware update using Gtuner IV.