New here. Cant open software...Please help

Gtuner IV general support. Operation, questions, updates, feature request.

New here. Cant open software...Please help

Postby Admoore1024 » Thu Jul 04, 2019 12:06 am

I just got my titan 2. I tried to download the gtuner iv software and I'm getting a side-by-side config error. I've scoured YouTube and other sources for a solution with no luck. Downloaded an all-in-one visual c++, 32 and 64 bit. Im on 64 bit win10. I've gone into registry editor and checked the x86 policy 9 to make sure i have the numbers matching. Ive even reset my pc and reinstalled windows. Still cant open
User avatar
Admoore1024
Staff Sergeant
Staff Sergeant
 
Posts: 14
Joined: Wed Jul 03, 2019 11:54 pm

Re: New here. Cant open software...Please help

Postby Mad » Thu Jul 04, 2019 9:16 am

Can you post the exact error message you're getting?
ConsoleTuner Support Team || Discord
Mad
Major
Major
 
Posts: 758
Joined: Wed May 22, 2019 5:39 am

Re: New here. Cant open software...Please help

Postby Admoore1024 » Thu Jul 04, 2019 5:24 pm

The application has failed to start because its side-by-side configuration is incorrect.
User avatar
Admoore1024
Staff Sergeant
Staff Sergeant
 
Posts: 14
Joined: Wed Jul 03, 2019 11:54 pm

Re: New here. Cant open software...Please help

Postby Scachi » Thu Jul 04, 2019 5:34 pm

Is this "Downloaded an all-in-one visual c++, 32 and 64 bit" you installed something official from microsoft ?
Using third person created packs have a good chance to mess up a system.

My win 10pro / 64bit lists these as installed:
Microsoft Visual C++ 2012 Redistr. (x64) - 11.0.6103
Microsoft Visual C++ 2012 Redistr. (x86) - 11.0.6103
Microsoft Visual C++ 2013 Redistr. (x64) - 12.0.30501
Microsoft Visual C++ 2013 Redistr. (x86) - 12.0.30501
Microsoft Visual C++ 2017 Redistr. (x64) - 14.16.27024
Microsoft Visual C++ 2017 Redistr. (x86) - 14.16.27024
User avatar
Scachi
Brigadier General
Brigadier General
 
Posts: 2250
Joined: Wed May 11, 2016 6:25 am
Location: Germany

Re: New here. Cant open software...Please help

Postby Admoore1024 » Thu Jul 04, 2019 5:45 pm

It is from majorgeeks.com. i did try multiple downloads from the official Microsoft page first though.
User avatar
Admoore1024
Staff Sergeant
Staff Sergeant
 
Posts: 14
Joined: Wed Jul 03, 2019 11:54 pm

Re: New here. Cant open software...Please help

Postby Admoore1024 » Thu Jul 04, 2019 6:15 pm

I tried downloading gtuner iv again so i can recreate all of the nessages that pop up. The first one is a blue screen that says " Windows Defender Smartscreen has prevented an unrecognized app from starting. Running this app may put your PC at risk". The only option i get is "don't run", but when i click "more info", i get an option to click "run anyway". So i run the app and the side-by-side error pops up or i get the message: "Windows could not complete the extraction. The destination file could not be created". When i look at the event log, the text says:
"Activation context generation failed for C:\Users\moore\AppData\Local\Temp\Temp3_GtunerIV(1)zipGtuner.exe" Dependent assembly lib, processorArchitecture="amd64",type="win32", version="25.8.0.32" could not be found
User avatar
Admoore1024
Staff Sergeant
Staff Sergeant
 
Posts: 14
Joined: Wed Jul 03, 2019 11:54 pm

Re: New here. Cant open software...Please help

Postby Scachi » Thu Jul 04, 2019 6:23 pm

You are trying to unpack the zip before running it right ? Do not try to run the .exe from within the zip.
I don't use the explorer for that..I use 7zip for all my zip/archive handling and to unpack gtuner iv.
I don't use Windows Defender, I use some other security software.
Looks like you need to be kind to your defender to get it to accept gtuner iv.
User avatar
Scachi
Brigadier General
Brigadier General
 
Posts: 2250
Joined: Wed May 11, 2016 6:25 am
Location: Germany

Re: New here. Cant open software...Please help

Postby Admoore1024 » Thu Jul 04, 2019 11:43 pm

Scachi wrote:You are trying to unpack the zip before running it right ? Do not try to run the .exe from within the zip.
I don't use the explorer for that..I use 7zip for all my zip/archive handling and to unpack gtuner iv.
I don't use Windows Defender, I use some other security software.
Looks like you need to be kind to your defender to get it to accept gtuner iv.


Thank you. I downloaded 7zip, downloaded gtuner again and at first, it seemed to do the same thing but when i ran as administrator, it finally worked!!!
User avatar
Admoore1024
Staff Sergeant
Staff Sergeant
 
Posts: 14
Joined: Wed Jul 03, 2019 11:54 pm

Re: New here. Cant open software...Please help

Postby Admoore1024 » Fri Jul 05, 2019 12:07 am

Okay. Back to not working. I closed it and when i try to open it i get the same message as before
User avatar
Admoore1024
Staff Sergeant
Staff Sergeant
 
Posts: 14
Joined: Wed Jul 03, 2019 11:54 pm

Re: New here. Cant open software...Please help

Postby Mad » Fri Jul 05, 2019 12:30 am

So you right clicked the GtunerIV.zip and extracted the files with 7zip?
ConsoleTuner Support Team || Discord
Mad
Major
Major
 
Posts: 758
Joined: Wed May 22, 2019 5:39 am

Next

Return to Gtuner IV Support

Who is online

Users browsing this forum: No registered users and 8 guests