T2 disconnecting from PC since the last 2 updates

Titan Two general support. Questions, firmware update, feature request.

T2 disconnecting from PC since the last 2 updates

Postby Dexti » Wed Dec 12, 2018 7:59 am

So after the last 2 Gtuner/firmware updates, I've been experiencing frequent(every 5 min. or so) disconnects from the PC using the prog usb-port. It disconnects for a second and instantly reconnects. This prevents me from using the KMG Capture function and I can't have my T2 connected to PC when I'm using DS4 through bluetooth since it always disconnects the bluetooth connection and resets the memory slot when it detects that the T2 has been disconnected from PC. I'm using the usb-cables provided from the T2 connection kit. This problem didn't occur last month.
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Re: T2 disconnecting from PC since the last 2 updates

Postby J2Kbr » Wed Dec 12, 2018 8:29 am

Dexti wrote:I'm using the usb-cables provided from the T2 connection kit. This problem didn't occur last month.

Good you have the Connection Kit. Try with the Data Link Adapter on the cable that connects the Titan Two to your computer. (I am assuming this cable is the longest, if the longer cable is the one on the output port, use the data link adapter on this one).
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Re: T2 disconnecting from PC since the last 2 updates

Postby Dexti » Wed Dec 12, 2018 8:59 pm

J2Kbr wrote:
Dexti wrote:I'm using the usb-cables provided from the T2 connection kit. This problem didn't occur last month.

Good you have the Connection Kit. Try with the Data Link Adapter on the cable that connects the Titan Two to your computer.

I tried this. Didn't help.
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Re: T2 disconnecting from PC since the last 2 updates

Postby J2Kbr » Thu Dec 13, 2018 7:03 am

Thank you for trying. Test with the Titan Two connected only to the console (without PROG connection) with the micro usb cable provided with the device to check if the disconnections stops. Please keep me updated on the results. Thanks.
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Re: T2 disconnecting from PC since the last 2 updates

Postby Dexti » Thu Dec 13, 2018 10:25 am

No problems with just having T2 connected to the console. An occasional disconnect (maybe one in a few hours if that).
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Re: T2 disconnecting from PC since the last 2 updates

Postby J2Kbr » Thu Dec 13, 2018 2:32 pm

Dexti wrote:No problems with just having T2 connected to the console. An occasional disconnect (maybe one in a few hours if that).

I have just released a firmware update to fix an issue not directly related with what you are experiencing, in any case please update your device and let us know if you notice better connection stability. thank you.
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Re: T2 disconnecting from PC since the last 2 updates

Postby Dexti » Thu Dec 13, 2018 7:49 pm

Updated to the new firmare and the same problem persists. This is the message I get:
Disconnect: Titan Two device disconnected (USB Disconnection)
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Re: T2 disconnecting from PC since the last 2 updates

Postby usa98j30t4 » Fri Dec 14, 2018 3:13 am

I took the latest two updates and now it tells me that the file I am running is not compatible with my version of windows. Check whether I need an x86 (32 bit) or an x64 (64 bit) version of the program then contact the software publisher.
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Re: T2 disconnecting from PC since the last 2 updates

Postby J2Kbr » Fri Dec 14, 2018 7:35 am

usa98j30t4 wrote:I took the latest two updates and now it tells me that the file I am running is not compatible with my version of windows. Check whether I need an x86 (32 bit) or an x64 (64 bit) version of the program then contact the software publisher.

the 32-bit version of Gtuner IV is available in the download page:

https://www.consoletuner.com/titan-two-downloads/

Legacy Gtuner IV for Windows 32-bit (Win10, Win8.1, Win7): Gtuner IV 1.00RC-75
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Re: T2 disconnecting from PC since the last 2 updates

Postby usa98j30t4 » Fri Dec 14, 2018 12:26 pm

Sorry Jefferson. I did see that after this message. Thank you.
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