Titan One not recognized by windows 10.

Titan One general support. Questions, firmware update, feature request.

Titan One not recognized by windows 10.

Postby pupypup » Fri Jan 17, 2020 4:26 am

When i plug my titan one into my computer via the prog port, it cycles between these two images:
https://imgur.com/a/Pt72VXA
And windows gives me a notification saying "USB device not recognized (USB descriptor request failed)"
and then if i try to put it into programming mode by pressing a paper clip in the hole in the back (twice quickly), rather than showing up with a "P" like it should, it makes the LCD change into something else, its not consistent, but if i wiggle the cable around slightly it sometimes becomes an "E"
And when i try to update the firmware in Gtuner it still says "no device detected"
i have tried multiple cables and multiple computers.
and i literally just got the thing from amazon.
please help.
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Re: Titan One not recognized by windows 10.

Postby J2Kbr » Sat Jan 18, 2020 6:26 pm

Based on what you described and the images, it seems the device’s hardware is damaged or defective. I am sorry for the issue. Please contact the retailer you purchased the device to request a replacement.
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